Most manufacturers offer telephone support during normal working hours Monday to Friday from 9:00AM to 5:30PM. During these calls you will be asked for additional information about your product. We recommend having the product as well as the following data to hand:

Exact product model name (eg. MF8050cn) 
Serial number of your device 
Operating system installed if applicable (eg. Win XP, Mac OSX) 
Reference number of a previous contact with the helpdesk if available.

If the manufacturer refers you back to DMC as your supplier, you will be required to complete a Goods Return Form and also provide us with the manufacturer's returns reference number. This is important as without this, we cannot process the return and therefore it may cause delay in crediting and/or replacing the faulty product. 

Our Returns Policy can be found in our standard terms and conditions of contract.

Manufacturer Support Details

Canon (Not for iR products, contact your account manager) 020 7660 0186 Online Support
Casio* 020 8452 7253 Online Support
Kyocera 0845 456 0456 Online Support
Fellowes** 01302 836 836 Online Support
GBC/Rexel*** 0845 658 6600 Online Support
Panasonic     0333 222 8700 Online Support
Philips Fax/MFP's/Printers 0845 090 0315 Online Support
Philips Projectors 0845 090 0316 Online Support
Ricoh (All 1yr On Site Warranties & 2yr GelJet) 0870 753 3000 Opt 2 Online Support
Ricoh (All 2yr Pan European Warranties)**** 0203 608 8819 Online Support
Sagem 0845 090 0316 Online Support
Samsung 0330 726 7864 Online Support
Sharp 0870 527 4277 Online Support
  • *Casio Returns procedure; If the product is faulty within its DOA period (28 days from your DMC invoice) then it should be returned to Casio by contacting Angela Russell on 020 8208 9459 Normal repairs should be returned by the end user to Casio Service, Unit 6, 1000 North circular road, London NW2 7JD With a copy of their invoice . It will then either be repaired or replaced.
  • ** Fellowes Return Procedure; first 30 days with DMC after that customer to contact Fellowes directly on 01302 836836
  • *** Rexel/GBC deal directly with the end user and need to be contacted directly, the number to call is 08456 586600 to arrange an engineer repair or straight exchange.  Details required by fax or email are the model name and number, serial number,  proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info) . New machine sent usually within 2-3 working days ,there will either be a  Collection of the  faulty machine or will ask to dispose . All exchanges are logged on a data base.
  • **** Ricoh 2 year pan European Warranties applicable on the following Ricoh Devices, SP201, SP201N, SP201Nw, SP203S, SP204SF, SP204SFN, SP204SFNw, SP204SN, SP112, SP112SU, SP112SF, SP311DN, SP311DNw, SP311SFN, SP 311SFNw

Electronic Pricelists

With no specialised hardware or software required, our electronic trade pricelists provide valuable information for managing and co-ordinating your business activities – making it an extremely cost-effective way to access key information.

Delivering virtually unlimited quantities of data, the electronic pricelists include the latest product and availability information. Automatically delivered to your server, at the frequency that suits your needs, the files are simple to integrate with your back office system to create an effective sales management solution.

DMC’s electronic trade pricelists provide accurate, up-to-date information on the latest pricing and availability, direct to your server. Benefits include:

  • Up-to-date pricing and availability information
  • Can be sent direct to server via FTP feed or emailed
  • Hourly feeds to suit your needs.
  • Provided as CSV for ease of integration.

Information provided includes:

  • Part code
  • Short and long product descriptions
  • Pricing and availability 

A Summary of Benefits

  • Reduced time spent gathering information
  • Up-to-date pricing and availability reduces call time and costs
  • Detailed information can be seamlessly integrated with back office, ordering or e-commerce solutions – increasing efficiency and customer service.

To obtain log-in details to access the pricelist, please contact your account manager.